Support Requests
Logged-in customers should open or reply to a support ticket at /tickets. Tickets let our team verify ownership, review service IDs, see invoice context, and keep a secure history.
Guests should create an account before submitting support requests about services, billing, orders, or technical issues.
Contact Emails
General support: hi@buyvps.us
Abuse reports: abuse@buyvps.us
Security disclosure: security@buyvps.us
DMCA notices: dmca@buyvps.us
What to Include
Include your account email, invoice ID, order ID, VPS hostname or VMID, IP address, screenshots, logs, timestamps with timezone, and a concise description of the request.